Privacy Policy and Website Terms and Conditions

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PRIVACY NOTICE AND WEBSITE TERMS AND CONDITIONS

PRIVACY POLICY

This privacy notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Our privacy policy for Royal Automobile Club Members can be viewed here.

Business Privacy Policy

This privacy policy sets out how The Royal Automobile Club uses and protects any information that you give the Royal Automobile Club when you use this website.

The Royal Automobile Club is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will provide information about this and, if necessary, to ask for your consent.

What we collect

We may collect the following information:

·  Name and address.

·  Contact information including telephone number and email address.

·  Demographic information such as postcode, preferences and interests.

·  Information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·  Internal membership record keeping.

·  We may use the information to improve our products and services.

·  We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

·  From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookie Policy

When you use our website to browse our products and services and view the information we make available, our website places cookies, which are small data files, on your computer or handheld device as you browse it. This is standard practice for all websites. 

Cookies are essential for helping us deliver a high-quality website and online experience for our users, and some collect information about browsing behaviour. By using and browsing our website, you consent to cookies being used in accordance with our policy. If you do not consent, you must refrain from using the website.

The main purposes for which cookies on this website are used for are:

·  For technical purposes essential to effective operation of Website.

·  To enable us to collect information about the browsing activities of visitors, including monitoring the traffic sources, browsers and devices used to access the website as well as pages visited.

We only use cookies to enable functionality on the website and not for advertising purposes. If you do not wish these cookies to be tracked you can disable them in your browser, but this may adversely affect your experience of the website.

There are two types of cookie you may encounter when using this website:

·  First party cookies are created by our website. They help us to provide site functions and allow us to collect customer analytics data to provide a better user experience

·  Third party cookies are created by domains outside of this website. We use third party internet tools to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

·  We also use Google Analytics cookies to track user activity on the site.

What cookies are set?

The website itself sets a session cookie named PHPSESSID, while Google Analytics ( a web traffic analytics system ) sets a number of cookies labelled __utma, __utmb, __utmc and __utmz.

When you contact us via our website

When you contact us via the email addresses on our website or complete any of the online forms, we may use your email address and any other information you provide to respond to your query, including providing you with any requested information about our services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information.

Emails are stored using Microsoft Exchange 365 which is hosted in the EU.

Your rights as a data subject

You may unsubscribe from receiving targeted updates from us at any time or update your preferences. A link to enable you to do this is available with all our email communications. 

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time. If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider. If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased. You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully. Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

You choose to restrict the collection or use of personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purpose.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at the following address website@royalautomobileclub.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to;

The Royal Automobile Club Ltd
89/91 Pall Mall
London
SW1Y 5HS

You can contact us by post at the above address, by email at communications@royalautomobileclub.co.uk or by telephone on 020 7930 2345.

Any enquiries about our use of your personal data should be addressed to the contact details above. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information 

Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Your privacy and links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question from taking full advantage of the website.

Terms and conditions of use of this website

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Royal Automobile Club’s relationship with you in relation to this website.

The term ‘The Royal Automobile Club’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 89/91 Pall Mall London SW1Y 5HS.

Our company registration number is 3570702 incorporated in England. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

You may not create a link to this website from another website or document without The Royal Automobile Club’s prior written consent.

Every effort is made to keep the website up and running smoothly. However, The Royal Automobile Club takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Copyright notice

This website and its content is copyright of The Royal Automobile Club – ©The Royal Automobile Club 2019. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only.

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.